User Manual

Totem

Welcome to the Totem Compass Help Center! This page is designed to provide you all the information you need about your Totem Compass, order management, shipping information, returns, and more.

Help Center — Totem Compass

Totem Compass Quick Start Guide

Totem User Manual

Totem Compass Pro Guide

Totem University YouTube Series

Totem Blog

Software Updates

Product Support + Feedback

Product Resources

How does the Totem Compass work?

Can I use it indoors?

Can I use it on a cruise ship?

What if my group is larger than 5 people?

What happens when you get out of range?

Can I see the distance of my peer?

What if it gets wet?

Can someone use a Totem to track me against my will?

Does the Totem vibrate?

Does it work internationally?

Totem Compass FAQs

My Totem won't power on. What do I do?

Why are the lights on my Totem Compass dim?

Vibe Mode is not working on my Totem Compass

I pressed the SOS button, but my Totem didn't alert my friends.

My Touch Crystal is unresponsive

My Totem isn't getting a satellite connection

My Totems are not Bonding as expected

My Bond Light Isn't Accurate While Navigating 🎯💡

My Totem is not recognizing Tilt

My Touch Crystal Color Changed on its Own

My Totem Started Bonding on its Own

I can't remove my Bonds

Troubleshooting

How do I track my order?

How do I update my shipping address?

How do I adjust the quantity of Totems I've ordered?

Do you offer payment plans?

How do I cancel my order?

Order Management

What is the expected timeline for shipping the Totem Compass?

Do you offer expedited shipping options?

Do you ship internationally?

Why am I not able to see my tracking information in my Shopify account?

Shipping Information

What is your return policy?

How do I initiate a return?

Will I be refunded the shipping cost if I return Totems?

How long does it take to receive a refund?

My Totem Compasses were damaged during delivery. How can I replace them?

Once I submit my return request, what should I expect?

Return Policy

What does my Warranty cover?

What does my Warranty not cover?

How do I submit a Warranty claim?

How do I qualify for a Warranty claim?

Warranty Information

Want to how to use the Totem Compass, how to find your friends, and more? This directory will point you to all our resources about your festival compass.

Need help managing your Totem Compass order? We've got you!

Questions about when your Totem Compass order will ship? We've got the answers.

Everything you need to know about the Totem Compass return policy, how to return your festival compass, and more!

This collection of articles will walk you through everything you need to know about your Totem Compass Limited Warranty.

All articles